Ameyo uses latest technological concepts and is specially designed to cater to requirements of your contact center. Ameyo is a software based all-in-one solution, that gives advanced capabilities to power even the most complex inbound, outbound and blended customer interactions processes. Coupling the feature-rich technology with award-winning technical support unit, Ameyo adds value to your services and provides the Best ROI to the customers.

Some of the solution highlights are:

• Ultra high up-time
• Rich features
• Award-winning in-house support system
  

Ultra high up-time
Leveraging benefits of IP and SOA, Ameyo provides redundancy at three levels. It is designed to minimize the impact due to multiple points of failures thereby guaranteeing an unbeatable up-time not only on Ameyo hardware/software but on overall setup.

Customer's pain points

• There was a problem with the hardware and it took us ten days to re-establish our operations
• Our IPLC works very reliably with good voice quality, but if it goes bad, it stays bad for days
• We are not able to achieve any better up-time than 95% because of multiple issues. If there is any single point of failure, all operations suffer

Ameyo is architected to address these pain points. An ultra high up-time (of the order 99.95%) is achieved by introducing multi-level redundancy and by reducing impact on individual points of failure

Rich Features
Ameyo comes with rich features including Predictive Dialing, Dynamic Call Pacing, Answering Machine Detection, IVRS, Cradle-to-Grave Reporting and many more. With use of open-standard interfaces and IP base, Ameyo is extensible to integrate with almost all telephony infrastructure and enterprise application, thereby providing users with a powerful tool to re-use existing and third-party components. All Ameyo users – agents, supervisors, analysts and administrators get an anytime anywhere access to the system with appropriate features at disposal.

• The wait-time of agents is too high even when we run at 1:2 pacing
• In order to get a customized report for one of our campaign, we incur huge costs and it takes us weeks of constant tracking to get the task done
• Our product is very complex and the IT people need 15 days long special training to be able to work in the system. We just cannot afford the loss of key people.
  
• Even for small configurations, we need to pay dearly and wait for the specialist to visit our center and get the things done. Why don’t they train our IT professionals?

With powerful dialing algorithms, the agent wait time is reduced by up to two times, thereby significantly enhancing the productivity of a telemarketing campaign. Features and development tools like IVR Node Flow Designer make it a breeze to design and implement a new communication workflow.

The easy-to-use GUI's of Ameyo make it extremely user-friendly and relax out the complexities of business operations. Each interface is simple and basic for regular configuration and functional usage. The solution is made open to power-users for customizations and building of features by developing their own plug-ins. The same is provided by a team of professionals who can implement these features and customizations remotely in a fraction of time taken by competitors.

Award-winning in-house Support System
Drishti prides its in-house technical support. Having won appreciation from the customers and even being awarded for the services we deliver, Ameyo Support helpdesk is a 24 x 7 service available via web, phone and live chat. We constantly strive to enhance the processes with the help of regular feedback and interactions with its customers. Some of the mantras that we follow are hire the best, track processes and constantly improve them, innovate wherever possible.

Customer's pain points

• The support engineer knows very less about product
• The software vendor says there is problem in telephony and telephony vendor says there is problem in software
• Our support cost is just too high