As business interactions and transactions have grown tremendously over the past few years, and continue to do so, it has become increasingly important to record and document interactions. Depending on the nature of your business, you will have a different use for maintaining call records. Some of the various reasons could be policy compliance, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training.

Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.

For quality and training purposes, AMEYO is also equipped with an inbuilt voice logger that records all calls (as configured) to be scanned later for useful quality and performance data. AMEYO Voice Logger pre-compresses the voice logs to lower storage requirements, and also archives earmarked or old calls. Automatic and backup management further free up administration's bandwidth to perform other activities than manually backing up all voice records. Moreover, the quality teams can also listen to voice records from the console or a web-browser (remote access) with various multimedia operations. The system currently supports mp3, VOX, ALAW and is extensible with mixer with codec plug-in support.

Features of Drishti's Advanced Voice Logging Solution

• 100% Automatic Interaction Recording on both agent and trunk side
• Multiple-Format Recording
•Multimedia Operations like rewind, forward, and replay
• Single Unified interface to search and to listen Voice Logs
• Download recorded conversations remotely via a web browser
• Compression of a voice log internally by eliminating silence, pauses or DTMF inputs
• Automatic archiving and Back-up support Low storage space alerts
• Strong security features to curb unauthorized

Ameyo Voice Logger solution is ideal for any business that demands comprehensive functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup. Based on latest technology, the voice logger solution addresses business requirements with the highest quality standards and future growth prospects. With 100% automatic recording, coupled with complete interaction recording on both the agent, as well as the trunk side the distinguishing feature of Ameyo voice logger is its ability to internally compress a record by eliminating silence, pauses or DTMF inputs and other sections of a record that take up unnecessary space. Never have to lose a record or run out of space, Ameyo voice logger will inform when the system is low on storage for appropriate action.

Multimedia operations allow rewinding, forward, and replaying the conversations for swift information retrieval. With the user-friendly CRM, one can perform all file operations with the click of a button. Searching through records by lead ID, agent, disposition, and other parameters for quick retrieval becomes easy. Businesses can integrate the voice logger with most third-party database or tool. With automatic archiving and backup support you can store your voice records efficiently on any database pre-integrated (integrated PostGreSQL) or third-party (MySQL, Oracle, DB2, Access)