DACX Unicontact Email & DACX Unicontact IM

DACX Unicontact E-mail and DACX Unicontact Instant Messenger has an integrated reporting, logging and routing mechanism with the rest of DACX Unicontact System for providing maximum resource efficiency and minimum customer service time.

• DACX Unicontact Email comes integrated with an advanced Ticketing System to implement a full fledged support team.
• Integration with DACX Unicontact platform so agents have access to complete interaction history.

Unified Queue Management of Emails & Chats for minimum lead time for servicing the emails with minimum resources.