DACX™ Unicontact Logger

DACX™ Unicontact Logger records details of all multimedia interaction including voice, email, chat, SMS etc. Further it gives easy-to-use tool to instantly search for any log related to a customer, campaign or time.

• Call/Email/SMS Details Recording and Logging, Call Detail Recording-
• All calls are recorded and logged. Their details are recorded for generating reports for use in future.
• Voice Logging-
• Each of the incoming calls can be done and archived.
• Voice recordings can be recorded in the format chosen by the client.
• Flexible recording Policy (Total recording for every extension, Recording on Demand, x% recording).