DACX™ Unicontact IVRS

DACX™ Unicontact IVRS is unique in the sense it can be combined with ACD, Dialer (Auto-Dialer) or can be used as a stand-alone self-help tool with open interfaces to integrate with any external database/applications.

• Optional DACX™ IVRS Designer to build the most complex IVRS Tree through an intuitive GUI.
• Available completely integrated with DACX™ ACD.
• Facility of Virtual Hold so that customers can opt to be called back at a certain time rather than wait on hold.
• Advanced Self-help options.
• Option of DACX™ IVRS Designer to easily build the most complex IVRS Trees.
• Various nodes of the IVRS Tree can just be clicked, dragged and dropped on the designer board.
• Users can build hugely complex IVRS tree without need of any scripting/coding.