Unicontact Dialer System

Unicontact Dialer System is an outbound system which greatly increases the efficiency of any outbound campaign. It's efficiency enhancing features include Intelligent Call Pacing, up to 90% Answering Machine Detection. It can enable reaching the customer through SMS/email/phone as per convenience.

• Options of Predictive/Progressive/Pre-view Dialing.
• Cruise Pacing based on proprietary Learnsys™ Algorithm to automatically ensure optimal pacing for maximum productivity.
• Integrated with DACX™TM Campaign Builder to create CRM of a new campaign through a GUI based interface.
• Call Logging Policy as per requirement.
• State-of-the-Art Number Management, Campaign Management and Work Management.
• Flexible Reporting option to delivery any kind of report required by the Call Center.
• Option of multi-media (chat/web/email/SMS) integration.
• Option of blending with DACX™ Unicontact ACD.
• Option of Integrating with various DNC management software.