DACX™ Unicontact Analyzit™

DACX™ Unicontact Analyzite analyzes past data to find the most efficient method of distributing agent resources across various multi-media campaigns for maximum agent productivity and minimum service time for the customers. Examples include:

• Ranking of outbound numbers according to their propensity to buy.
• Nodes in an IVRS where the customer is most likely to hang-up or connect to a live agent.
• Combination of various campaigns giving the maximum efficiency for a particular agent.