DACX™ Unicontact ACD

DACX™ Unicontact ACD is a full-featured ACD with option of full integration Web, Email, Chat etc. Further it offers screen transfer an unified interaction history for fastest resolution of any customer issue.

• Multimedia Integration (Web, Email, Chat, SMS).
• Available as a blended solution with.
• Priority-Routing and Skill-Based Routing to ensure maximum customer satisfaction.
• Easy interface for integration with any kind of database.
• Multi-party Conference, Screen Transfer, IVR Conference, Call Hold, Call Forwarding.
• Call Logging Policy as per requirement.
• Flexible Reporting option to delivery any kind of report required by the Call Center.
• Option of Integration with DACX™ Unicontact Analyzit to most efficiently utilize the resources of an agent.