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DACX™ Unicontact Suite is an industry-first solution based on Service Oriented Architecture (SOA) to provide unified interaction over multiple communication channels. It is ideally suited for any call center, on VoIP or TDM, requiring high reliability and multiple functionalities. DACX™ consists of the following products that can be blended together to implement virtually any business process:
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Business Excellence
- World Class Features
- Complete & Future Proof Solution
- Integrated Multi Location Implementation
- Available in Premises-based or Hosted Solution
- Very low Hardware Investment
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Process Excellence
- Six Sigma Reliablity
- Easy Business Process Implementation
- Efficient Workforce Management
- Increased Agent Productivity
- Comprehensive Monitoring, Reporting and Alerts
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Systems Excellence
- Service Oriented Architecture for Easy Intergration
- Real Time Monitoring of Entire IT System
- Comprehensive Disaster Recovery Capability
- 24*7 Support
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