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We stress on customer retention as a defining point for business growth. For this, we needed a solution that could ensure highest quality customer interactions. Ameyo provided us the necessary technology support and intelligently mapped to our client processes.
Girish Singh
National IT Head
Magus Customer Dialog
 
 
 

Overview

Customer expectations from the delivered service levels are constantly changing. The main challenge for enterprises lies in developing innovative strategies for customer loyalty and retention. There is an increase in the profitability outcome expectations which has led to a continued push towards technology adoption. Drishti has focussed towards developing a solution that addresses business specific requirements across different industry verticals. Drishti's solution offerings are ideally suited for contact centers of different types and sizes in accordance with their individual service speciality areas including helpdesk support, telemarketing and other customer interactions based services.

With a unified approach towards offering state of the art capabilities for inbound, outbound and blended processes across industries Drishti provides the right technology for the right use. Drishti's solutions are tailor-made to provide capabilities to run business processes such as customer support, telemarketing & sales, collections, marketing research, order management, booking & ticketing for Contact Centers as well as Enterprises. With its rich feature-set and innovative technology, the solutions delivered ensure higher revenues, along with superior customer interactions.

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Drishti-Soft was among the many international companies to grace the International Customer Service Week in Zimbabwe. It was well received as the audience consisted of some of the colossal leaders in the domain of ICT development. We look forward to a bright future as the alliance with the Indian brand opens a number of avenues for us.
Cecilia Sewera
Managing Director
Africcs
 
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