http://www.drishti-soft.com/ Drishti offers Call Center Software,contact center solutions having expertise in contact center technology,and IP Contact Center,IP Call Center. http://www.drishti-soft.com/contact_center.php Contact center suite is an all-inclusive solution for contact centers that run customer support,telemarketing and sales,collections,technical support,marketing research,helpdesk and other processes across various verticals such as BPO,telecommunications,finance,banking, mortgage,hospitality,automobiles,entertainment and many others. http://www.drishti-soft.com/acd.php ACD (Automatic Call Distributor) manages inbound calls and routes them to all the available agents who are logged in to a system. http://www.drishti-soft.com/predictivedialer.php A Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. With a predictive dialer,the productivity of any contact center can be increased by more than 300% over manual dialing. http://www.drishti-soft.com/ivr.php nteractive Voice Response (IVR) system helps you in automating inbound calls that are repetitive in nature.Our innovative IVR solution is ideal for self and assisted customer service for inbound and blended processes like customer support and collections. http://www.drishti-soft.com/voicelogger.php Voice logger is an important tool for recording interactions between contact center agents,supervisors,and managers on one hand and prospects,leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats. http://www.drishti-soft.com/reporting.php Reporting refers to presentation of data textually (including simple text,tables) or graphically (graphs,charts,diagrams,flows) which has been collected from various sources,especially customers.Reporting is an integral component of any customer interaction management system for tracking and monitoring data (real-time and historical),defining process efficiency metrics,and reviewing organizational performance at every level. http://www.drishti-soft.com/crm.php CRM (Customer Relationship Management) are instrumental in maintaining multiple client relationships while acquiring new ones, with ease and efficiency. http://www.drishti-soft.com/industries.php Drishti-Soft Solutions is accredited with being one of India`s foremost telecommunication software and allied service providers for its innovative and practical solutions. http://www.drishti-soft.com/contact_center.php Drishti provide Predictive Dialer,IVR System,ACD (Automatic Call Distributor),Voice Logger etc. http://www.drishti-soft.com/solution.php Drishti award-winning Contact Center Suite offers innovative inbound,outbound and blended solutions. http://www.drishti-soft.com/services.php Drishti Offers Innovative Inbound,Outbound and Blended services for contact center. http://www.drishti-soft.com/whitepapers.php Drishti whitepapers http://www.drishti-soft.com/pioneeraward.php Drishti's communications suite applauded for its flexible architecture,high business availability,security, future-proof adaptability,need-based business packaging that yields quick return on investment (ROI) for Contact Centers. http://www.drishti-soft.com/customerportal.php Launches an online customer portal as part of a constant endeavor to offer unstinted levels of support and services to its customers.Provides its customers with instant access to service details and live support statistics. http://www.drishti-soft.com/convergence.php Drishti-Soft Solutions takes advantage of Convergence India 2008 to showcase its communications technologies for Contact Centers and Enterprises.