The Indian Domestic Call center industry is already worth about USD 1.8 Billion and is expected to grow by 35% in the next 4 years. Given the tight working constraints of competition, resource expertise, and thinning margins how can domestic call center increase profitability.

With advances in communication technologies, enterprise communication needs have evolved from an inflexible, media dependent communication to a converged multi-modal communication like voice, email, instant-messaging, video etc and offers both synchronous (like chat, voice) and asynchronous (like SMS, Email) facilities. These advancements have opened the doors to innovate and enable multi-modal enterprise communication applications in an efficient and flexible way. It is imperative that communication applications and enterprise business applications will have to work in close co-ordination to provide maximum benefit to the enterprise. However, these applications differ greatly from the systems requirement and application nature perspectives.

This white paper describes DACX™ Component Service framework for developing scalable and flexible communication systems and applications.

This whitepaper takes a look at the DACX™ Platform from a developer's perspective. It analyzes various application development aspects that ensure faster development of secure, reliable and scalable applications.