In order to gauge performance across different business entities, enterprises require business specific reports and analytics. Within the organization, the executives are interested in different business analytics, the middle management examines day to day activities, while the top management scrutinizes macro performance of all different departments and units. Thus, different reports need to be customized as per the business processes and work force distribution of an enterprise.

Apart from standard reports such as Agent Productivity Report, Lead Penetration Report, Call History, Call Details, Drishti allows you to generate over 200 different kinds of statistical reports, individual reports, campaign reports, call reports and system reports. Such comprehensive report structure would give managers and analysts a deep insight in to the performance of your agents, inbound, outbound or blended campaigns, and other performance parameters.

Some examples of such customized reports are Agent-wise Call Detail Report, Pending Callback report, Missed Call detail Report, Disposition reports or Franchisee Detail Data.