Gurgaon, August 18, 2009 - Quick Heal Technologies employs Drishti's multi-award winning contact center solution - Ameyo IPCC to set up specialized customer interaction units across multiple locations in India. With Ameyo, Quick Heal plans to unify technical support, product-related query handling, purchase information delivery and license renewal queries into one automated system.

The Internet Security tools company intended to set up dedicated customer interaction units at their Nasik, Mumbai, Pune and Delhi locations. For advanced query handling, a self and assisted service platform was required combined with appropriate routing of the customer calls. Ameyo not just facilitated the set with its strong IVR and ACD modules, but the solution added to the quality of customer experience with voice logging and quality monitoring combined into a single system. Moreover, IP-base of the solution adds to its technological advantage since it is extremely easy-to-manage even in a multiple location environment.

Talking about the technology platform, Kailash Katkar, MD, Quick Heal says - "Being a leader is antivirus segment, Quick Heal has always focused on customer satisfaction with strong support. Drishti Soft has helped us to build stronger customer relationships due to faster & more efficient query handling at our automated customer care & support unit."

For a complete customer interaction center, the processes could vary from basic customer handling to advanced technical support. And similarly the skill-set of the agents would also vary. Ameyo's IVR designer gives the flexibility to accommodate diverse and distinct process flows into a single call flow with simplest nodes and shortest possible call routes. Combining the IVRS with strong routing engine of Ameyo, a contact center is able to achieve skill-based routing to make sure that the customer talks to the right agent who is best skilled to answer their queries.

About Quick Heal

Quick Heal Technologies is India's leading provider of Internet Security tools and is a leader in Anti-Virus Technology in India. founded in 1993, the company has successfully established Quick Heal product family as industry benchmark for computer security. Serving millions of users worldwide. Quick Heal Technologies has firmly established its position in India and also operates through a network of dealers and channel partners in more than 50 countries worldwide.

About Drishti

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.