Any mortgage process seeks to deliver personalized customer service and timely and increased collections rates. The other challenges include data verification and compliance to regulations while sustaining customer relationships.

The need for mitigating risk by creation of multiple delinquency levels, creating separate strategies to effectively engage with customers with different past records, and ensuring compliance to minimize repetitive calls to valued customers are just some of the issues that Contact Centers grapple with. The right technology empowers Contact Centers to manage Customer Relationship Cycle effectively and increase collection rates.

Whether it is debt recovery of secured and non-secured debts in financial sector or non- financial domains such as automobiles, hospitality, entertainment, or telecom, Drishti's technology innovations ensure increase in recovery and collection rates in accordance with bucketization requirements per processes and strategies

The need is to maximize collections, enhance customer service and interactions, maximize agent productivity, reduce agent fatigue, reduce customer frustration, follow regulations, ensure process efficiency, build better business relationships, manage data easily and effectively, ensure data confidentiality, track customer's information and monitor and analyze historical behaviours.

Operationally a typical mortgage process requires informing the customer of dues well in advance and setup a reliable interaction methodology with the customer. The objective is to prioritize and implement timely collections, Increase early stage contact, have a structured process with least human intervention, drastically minimize write-offs, utilize resources optimally (back-office agents, field collections), curb overhead costs and efforts, use tools that allow designing and rework of process to improve the bottom-line and finally measure success at each stage and allow gaps to be filled over time.

Drishti empowers contact centers to efficiently manage customer relationship cycle. Drishti offerings include automated dialing rules, multi-channel reach, increased productivity, quality auditing and supervision and high level integration with backend systems for uniformity. These, enable agents to deliver personalized services while minimizing noise for valued customers. It also provides unified supervision capabilities that ensure superior process efficiencies. Drishti turns portfolio of slow payers and defaulters into real income while respecting customer privacy and applying best practices.