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Customer Experience is of utmost importance in our business. We required a technology solution that could deliver good customer experience and help us attain our goal. We chose Drishti due to their competence and the way they moved to have in-depth understanding of our specific business requirements. The speed of execution from their end was superb. We are glad to have chosen Drishti.
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Motilal Oswal Securities Ltd.
 
 
 
News & Events

Drishti and Microtel join hands, acquire the first customer in Malaysia

Drishti Soft Solutions and Microtel enter into a strategic partnership alliance to explore the Call Center market in Malaysia

Gurgaon, April 15, 2009 - Drishti-Soft Solutions, a leading provider of Communications Solutions, enters into a partnership alliance with Microtel Technology, a leading provider of telephony solutions & wireless communications in Malaysia.

This partnership brings together two innovative companies to cater to the ever-growing requirements of Call Centers in the Malaysian region. Drishti and Microtel have already kick started their partnership with the acquisition of their first customer in Malaysia- BPO Asia.

Says Mr. Tommy Ng, Director (Sales), Microtel Technology, "Microtel is excited by the Drishti- Microtel partnership opportunity, and strongly believes that DACX Ameyo Communications Suite will deliver strong business value through innovative unified communications technologies to Malaysian contact centers. Both Microtel and Drishti remain focused on the partnership commitment to provide innovative solutions and services that streamline communications, resulting in enhanced business processes and increased business productivity for customers across the contact centre industry in the Malaysian Region."

Drishti, being pioneers in IP-based Communications Technology, and developer of award winning next-generation communication suite DACX Ameyo, wanted a technology partner in Malaysia that not only shares Drishti's growth ambitions, but would also work towards achieving maximum penetration in the Call Center domain in the Malaysian Region.

Says Mr. Sachin Bhatia, VP, Business Development, Drishti- "With Microtel we found synergies to aggressively market and support high end communications solutions in Malaysia that is a consistently growing market. We are confident of accelerating business growth especially for call centers and customer facing enterprises by providing innovative, comprehensive technology platform at the most appealing cost."

Drishti's solutions address the unique requirements call centers and other businesses who want to migrate from legacy PBX based boxes to full blown contact center solutions, at affordable costs. Drishti offers comprehensive customer care solutions to call centers and enterprises that are in need of providing unified, scalable and flexible platform for Customer Interaction Management. The company provides holistic solutions for inbound, outbound and blended Customer Facing processes such as Customer & Technical support, telemarketing and collections. Ameyo is equipped with next generation capabilities like ACD, IVR, CTI, Voice Logger, Reporting , and Web Callback to name a few. Being SOA and MDA-based, Ameyo gives businesses the flexibility to innovate constantly.

About Drishti
Drishti provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Drishti's innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the BPONews Best Contact Center Solution 2007, IP Contact Center Technology Awards 2008, Member's Choice Award 2008, and the NASSCOM Innovation Awards 2008. Drishti is also among the Deloitte Fast 500 Company in APAC, and Red Herring finalists.

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