Directory services are search destinations having a repository of data from varied resources for varied usage requirement. Directory services need to be made available to users anytime via multi-channel methods such as phone, web, SMS etc. to provide a complete sub set of service experience to the end user. The services try to bridge the gap between buyers and sellers by helping buyers find the right providers of products and services while helping sellers improve the efficiency of their marketing channels.

Directory services enable firms and individuals to seek products, solutions and services in a fast, affordable and efficient manner. Providers need to ensure that information is up-to-date and complete for an audience to look-up. Every directory service provider seeks to be the best with highly localized presence. This only ensures a high level of customer satisfaction as well as best user experience. The need is to have a highly innovative technology that is easy to manage, has scalability capabilities and copes well with ever changing customer requirements.

Drishti with its comprehensive contact center solution, enables maximization of call rates and enable agents to make verification calls, attract new customers for space-selling, and track current customers interested in upgrading current listings. The solution also allows for more effective tracking of information through strong reporting capability and user-friendly CRM features. This coupled with an integrated E-mail, Chat and SMS capabilities provide an alternate channel for information retrieval and quick data verification.