DigiCall Voice Logger is an ideal digital voice recording solution for any business that demands comprehensive functionality, customizability and efficient management with the highest quality standards.

With robust call traffic management, and high simultaneous call recording capacity for multiple channels, DigiCall Logger provides the best-in-breed technology. All telephone conversations are stored on the computer and can be accessed from the LAN or via the Internet using a web browser. Advanced reports, searching on call details and live monitoring capability enable 24/7 access to call information.

DigiCall Voice Logger helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly. Voice logs can be used to implement Personnel performance reviews, Perform self-appraisal can be used to train customer support staff to handle calls in difficult situations.

Monitoring performance of support personnel helps in the implementation of company quality assurance standards. The knowledge that business conversations are logged ensures that your support staff complies with the company guidelines on how to interact with customers. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.

Key Benefits
DigiCall Voice Logger allows you to store and track important correspondence for training as well as quality assessment. So you can ensure service quality and highest customer satisfaction.