Ameyo (Professional) is an all-in-one Contact Center software gives you enhanced customer satisfaction levels, low cost per contact, high contact center uptime and high revenue per customer with efficient management of workforce, customers, processes and performance parameters.

Ameyo (Standard) is all-in-one call center software with inbound, outbound and blended capabilities for native or domestic Call Centers or SMEs to run voice processes such as customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes.

Ameyo Lite is a complete call center software specifically designed for small businesses. Combining the capabilities of ACD, Dialer, CTI & CRM, Voice Logger, Quality Monitoring and Reporting, Ameyo Lite gives you the power to think of Targeted Marketing Campaigns, Automated Customer Service, Complete control of day-to-day operations and Performance Management.

Drishti's inbound solution makes your customer support processes effective by maximizing First-Contact Resolution and enhancing customer satisfaction levels. The solution empowers your agents to deliver consistent user experience across multimedia channels, thereby boosting customer loyalty.

Drishti's outbound solution makes your telemarketing campaigns effective by converting more prospects into profitable customers while reducing cost per contact. The solution empowers your agents to engage more with prospects and drive and close more sales.

Drishti's blended solution empowers contact centers to efficiently manage customer relationship cycle and increase collection rates by enabling your agents to deliver personalized services to your customers while minimizing noise for your valued customers.

Ameyo IVR solution is ideal for self and assisted customer service for inbound and blended processes like customer support and collections. Equipped with a rich IVR designer tool and preintegrated with our ACD, Reporting, Unified Messaging (SMS, Chat, FAX and E-Mail) and CRM solution, the IVR module can be deployed independently or as a component.

Ameyo's intelligent ACD can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script.

Drishti' predictive dialer is an integral component of Ameyo - multiaward winning all-in-one communication suite. It takes care of complete automation of dialing processes and also provides a host of other productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product, or as a part of Ameyo.

Drishti's comprehensive Voice Logging Solution is ideal for any business that demands next-gen functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR and ACD solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup.

Drishti gives you an in-built chat tool called Ameyo Chat. With Ameyo Chat you can empower your agents to handle multi-channel customer interactions. Ameyo offers chat capabilities within and outside the contact centre.

Ameyo gives you a live wallboard that displays the real-time on-floor performance. Ameyo Wallboard enables the Contact Center to pro-actively manage customer demand along with agent availability and performance.

Ameyo gives you the power to reach out to a larger number of people simultaneously. With Ameyo Broadcast Dialing and Interactive Broadcast Campaigns, you can maximize your reach with minimum resources.

Drishti's IP-PBX is a full-featured office phone system that offers complete call processing functionality to address call management requirements of SMBs at an unbeatable price.

Considering the needs of a highly volatile industry like E-commerce, Drishti introduces Ameyo e.Biz - a multichannel interaction management system that focuses on experience creation. Ameyo e.Biz adds the power of pro-active customer service to your day-to-day business operations.