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Our Esteemed Clients
 
We at Sivisis were very keen on the quality of operations. We wanted advanced supervisory controls and real-time reports to ensure maximum productivity from our call center processes. Ameyo’s supervisor dashboard became the ultimate tool for us. The interface provided bird’s eye view of agents, queues, call traffic and resources that could help us identify any breach in SLA’s and hence faster resolution of the issues. Ameyo’s reporting module was quite effective in providing us business specific reports in the format we preferred.
R Saravana Kumar
MD
Sivisis BPO
 
 
 

BPO & Outsourcing

Drishti’s Ameyo enables BPO's to integrate with the CRM, ERP and Workflow solutions most commonly used in the industry, Ameyo helps with multiple campaigns (inbound, outbound, multimedia), real time supervision, reports, quality control, call-recording, remote access, predictive dialling and CTI integration are some of the advanced functionalities.

Ameyo offers highly relevant features like multiple campaign management, improved productivity via outbound automated dialing, reporting and supervision functionalities and 24X7 customer service support available via multi-channel interaction media.

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India has a lot of potential as far as contact center and telephony solutions are concerned. With a technology partner like Drishti, we aim at exploring this market to the fullest, and providing businesses in this geography with advanced, all-in-one communications solutions to facilitate higher productivity.
Ashdhir Kinra
Director
Sales and Operation, Cohesive technologies
 
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