Ameyo (Standard) is all-in-one call center software with inbound, outbound and blended capabilities for native or domestic Call Centers or SMEs to run voice processes such as customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes.
Capabilities, such as ACD (Automatic Call Distributor), IVR (Interactive Voice Response), Outbound Dialer, Voice Logger, Quality Monitoring, CTI, CRM and Reporting offer a rich-feature set to call centers.
Skill-based routing with ACD and IVR use configurable routing and queuing that enable efficient call handling, call treatment and disposition. The dialer offer multiple modes - progressive, predictive and preview with easy switch-over between any of these modes. You can generate comprehensive reports for agent productivity, process efficiency, organizational performance and metric tracking with the GUI-based Reporting. Listen to or download high quality voice records with optimal compression techniques.
With such a comprehensive feature set, Ameyo (Std.) scores over the competition and provides the best value for money.
Key Benefits
• Connect your customers to the most appropriate agent and maximize First-Call resolution rates.
• Increase Sales closure with dynamic call pacing, busy tone recognition that empower your agents to engage more with prospects.
• Stick to compliance and increase the profitability of your leads with advanced exclusion.
• Improve productivity with comprehensive reports for agent productivity, campaigns, call details, call history and many more.
• Maintains cost efficiency as the solution builds on your existing infrastructure as well as deployment. As it requires industry-grade servers, there is no need for propriety hardware.
• Easy to use GUI based interface that simplifies call routing & treatment, reporting, recording and administration.
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