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Our Esteemed Clients
 
Sartech believes in quality and innovation. After reviewing several providers, we chose Ameyo IPCC for their cutting-edge technology. The intelligent solution is highly adaptive to process innovations and helps deliver quality service to our reputed international clients. Ameyo IPCC has been a highly flexible solution that helped us achieve a phenomenal growth even in tight market scenarios. A reliable solution and faster response from Drishti takes our recommendation.
Karthish Durairaj
CEO
Sartech BPO
 
 
 

Ameyo - Expert

Ameyo (Expert) is an all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large contact centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. With top-of-the-line capabilities - the ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution offers a host of features such as intelligent routing, self-service, rule-based dialing, unified messaging, presence management, remote agent access, dynamic queuing, robust lead management, Quality Monitoring, Unified messaging, Call Presence, Reporting and Analytics.

Ameyo empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.

Key Benefits

•  All-in-one Communication Suite offers next-generation capabilities for inbound, outbound and blended campaigns

•  Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions

•  Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level

•  Real-time dialing configuration allows the users to lower dropped and abandoned calls, maximize agents' efficiency and a control idle time for Optimum Productivity

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India has a lot of potential as far as contact center and telephony solutions are concerned. With a technology partner like Drishti, we aim at exploring this market to the fullest, and providing businesses in this geography with advanced, all-in-one communications solutions to facilitate higher productivity.
Ashdhir Kinra
Director
Sales and Operation, Cohesive technologies
 
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