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Our Esteemed Clients
 
We were looking for an advanced predictive dialer. My technology team introduced me to Ameyo and the completeness and user-friendly interface of the product made it a perfect choice for us. With all-in-one functionalities, Ameyo has certainly exceeded my expectations.
Munjal Shah
MD
Ken-Tech Data Ltd.
 
 
 

Ameyo - Expert

Ameyo (Expert) is an all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large contact centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. With top-of-the-line capabilities - the ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution offers a host of features such as intelligent routing, self-service, rule-based dialing, unified messaging, presence management, remote agent access, dynamic queuing, robust lead management, Quality Monitoring, Unified messaging, Call Presence, Reporting and Analytics.

Ameyo empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.

Key Benefits

•  All-in-one Communication Suite offers next-generation capabilities for inbound, outbound and blended campaigns

•  Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions

•  Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level

•  Real-time dialing configuration allows the users to lower dropped and abandoned calls, maximize agents' efficiency and a control idle time for Optimum Productivity

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Company Overview
 
The hosted contact center business is witnessing a huge growth with the overall hosted revenues set to grow at 34.1% CAGR by 2013. The opportunity is very appealing as a new business area especially with verticals such as Telecom, BFSI, Hospitality & Travel, Healthcare, Entertainment and Logistics opting for call center solutions over a hosted platform from. Considering this phenomenal growth, Spectranet is happy to partner with Drishti-Soft to offer hosted contact center solutions.
Mr. Sunando Bhattacharya
Head-Marketing & Customer Solutions
Spectranet
 
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