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Our Esteemed Clients
 
We planned to scale up our business processes as well as enhance our service delivery standards. The best possible solution we could think of to enable this was Avaya. But the cost factor and the rigidity of the solution towards process changes were not favouring us. We evaluated Ameyo on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
Nassz Amjad
MD
MindEye Inc BPO
 
 
 

Ameyo - Expert

Ameyo (Expert) is an all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large contact centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. With top-of-the-line capabilities - the ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution offers a host of features such as intelligent routing, self-service, rule-based dialing, unified messaging, presence management, remote agent access, dynamic queuing, robust lead management, Quality Monitoring, Unified messaging, Call Presence, Reporting and Analytics.

Ameyo empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.

Key Benefits

•  All-in-one Communication Suite offers next-generation capabilities for inbound, outbound and blended campaigns

•  Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions

•  Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level

•  Real-time dialing configuration allows the users to lower dropped and abandoned calls, maximize agents' efficiency and a control idle time for Optimum Productivity

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As a growing ITES business we were in the market for a technology platform to support various elements of our business operations. PRTA is a marketing agency with a thriving contact centre and we were thoroughly impressed with Drishti's dynamic and feature-rich solution. Having utilized Drishti's Ameyo suite to support our core operations for more than a year, we can confidently stand behind Ameyo as an industry-leading solution. Ameyo has delivered and redefined our expectations on Contact Centre Solutions. The Australian market is cluttered with legacy Contact Centre Solutions and we see this as an opportunity to expand Ameyo's influence in Australia. We at PRTA are excited to announce our strategic collaboration with Drishti and look forward to becoming partners in growth.
Mr. Damon Bromley
MD
PRTA
 
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