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Our Esteemed Clients
 
We launched Fata-Fat Auto Cabs in Ludhiana. This on-demand auto service consists of a fleet of LPG-run autos managed from a centralized control room. Cohesive Technologies Pvt. Ltd., the system integrators, offered us a state-of-art unified Call Centre solution on Drishti’s Ameyo platform resulting in better customer care and increase in efficiency & productivity of our in-house operations.
Sanjay Dhanda
Managing Director
Dhanda Autoneeds
 
 
 

Ameyo - Expert

Ameyo (Expert) is an all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large contact centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. With top-of-the-line capabilities - the ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution offers a host of features such as intelligent routing, self-service, rule-based dialing, unified messaging, presence management, remote agent access, dynamic queuing, robust lead management, Quality Monitoring, Unified messaging, Call Presence, Reporting and Analytics.

Ameyo empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.

Key Benefits

•  All-in-one Communication Suite offers next-generation capabilities for inbound, outbound and blended campaigns

•  Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions

•  Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level

•  Real-time dialing configuration allows the users to lower dropped and abandoned calls, maximize agents' efficiency and a control idle time for Optimum Productivity

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In the past, call center owners in Indonesia had to look for multiple vendors to build a complete Customer Interaction Management System, which brought in a lot of complexity and hassles in terms of managing, running and owning a system. dministrators had to manage multiple PBX and Voice Logger boxes.
Mr. Tommy Gautama
Managing Director
Concent Solutions
 
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