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Innovation is sine qua non for a firm growth and survival, more so in the current turbulent business environment. At NASSCOM, we have been focusing on creating a innovation ecosystem in India and the NASSCOM Innovation Awards are an important component of our efforts in promoting and showcasing innovation in the Indian IT industry. The winners of the NASSCOM Innovation Awards are selected after a very rigorous three-step process involving leading subject matter experts. Drishti winning innovation represents innovation at its best in that it integrate disparate technologies into a solution which addresses a customers real-life problem and hence will be able to provide a significant revenue payback for Drishti.
Rajdeep Sahrawat
Vice President
NASSCOM
 
 
 

Ameyo - Expert

Ameyo (Expert) is an all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large contact centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. With top-of-the-line capabilities - the ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution offers a host of features such as intelligent routing, self-service, rule-based dialing, unified messaging, presence management, remote agent access, dynamic queuing, robust lead management, Quality Monitoring, Unified messaging, Call Presence, Reporting and Analytics.

Ameyo empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.

Key Benefits

•  All-in-one Communication Suite offers next-generation capabilities for inbound, outbound and blended campaigns

•  Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions

•  Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level

•  Real-time dialing configuration allows the users to lower dropped and abandoned calls, maximize agents' efficiency and a control idle time for Optimum Productivity

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There is an immense need for service providers to deliver value-added services in a way that manages communication needs, yet maintains proper margins and meets required customer service levels. In order to compete effectively, they must offer products and services to their customers in an integrated fashion. Being in the same domain of ICT, delivering connectivity technology, we value our alliance with Drishti, heading to our unified goal of customer service.
Aveek Roy
VP-South Asia
Patton
 
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